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Terms & Conditions of Sale
These Terms & Conditions apply to all business customers purchasing goods from Escalar.
Escalar supplies trade and business customers only. These Terms do not apply to consumers.
By placing an order with us, you agree to be bound by these Terms & Conditions.
1. About Us
Escalar is a trading name of Escalar Access Ltd.
Registered Office: Block 8, Grazebrook Industrial Park, Hulbert Dr, Dudley DY2 0BE
Company Number:16432540
References to “Escalar”, “we”, “us” or “our” mean Escalar Access Ltd.
References to “you” or “Customer” mean the business purchasing goods from us.
2. Business Customers Only
Our products are supplied for business, trade and professional use.
By placing an order or opening an account with Escalar, you confirm that you are purchasing wholly or mainly for purposes connected with your trade, business, craft or profession and not as a consumer.
3. Orders
All orders are subject to acceptance by Escalar.
An order becomes binding when we confirm acceptance, begin processing or procuring the goods, or dispatch the goods.
You are responsible for ensuring that all information provided with your order is correct, including:
Orders cannot be cancelled or amended once accepted without our prior agreement.
4. Quotations
Unless stated otherwise, quotations are valid for 30 days.
Quotations are subject to availability and do not constitute a binding offer until an order has been accepted by us.
5. Prices
Unless stated otherwise:
We may change our prices at any time.
Prices already confirmed on an accepted order will normally remain unchanged unless the Customer changes the specification, quantity or delivery requirements, or there is a significant cost increase outside our reasonable control.
6. Account Customers and Credit
Credit accounts are offered at our discretion and may be subject to credit checks.
We may set or change a Customer's credit limit at any time.
We may suspend or withdraw credit facilities where:
We may require payment in advance on any order, regardless of any previous credit arrangement.
7. Payment
Unless otherwise agreed in writing, account invoices are payable within 30 days of the invoice date.
Invoices must be paid in full without deduction or set-off except where required by law.
If payment becomes overdue, we may:
We reserve the right to claim statutory interest, compensation and reasonable recovery costs under the Late Payment of Commercial Debts legislation.
8. Delivery
Any delivery date or lead time provided is an estimate unless specifically confirmed by us in writing as guaranteed.
We will make reasonable efforts to meet quoted delivery dates but cannot accept liability for delays caused by circumstances outside our reasonable control.
Delivery may be made in separate consignments.
You must ensure that:
Additional charges may apply where delivery fails due to circumstances attributable to the Customer.
9. Delivery Damage and Shortages
Goods should be checked on delivery or as soon as reasonably possible after delivery.
Any visible:
should be reported to us in writing within 48 hours of delivery.
Please include photographs where applicable.
Where packaging is visibly damaged, this should also be noted with the carrier where reasonably possible.
Do not use any product which you believe may be damaged, defective or unsafe.
10. Risk
Risk in the goods passes to the Customer when delivery is completed or when the goods are collected by the Customer or its appointed carrier.
The Customer is responsible for the goods from that point onwards.
11. Ownership of Goods
Ownership of goods remains with Escalar until we have received full payment for:
Until ownership passes, the Customer must keep the goods in satisfactory condition and identifiable as goods supplied by Escalar.
Where legally permitted, we may recover unpaid goods which remain our property.
12. Product Information
We take reasonable care to ensure that product descriptions, specifications, photographs and dimensions are accurate.
However:
We may make minor changes to a product where these do not materially affect its intended use, safety or compliance.
13. Standards and Certification
Where applicable, Escalar products are supplied in accordance with the standards and certifications specified for that individual product.
Depending on the product, this may include standards such as EN 131, EN 1004 or other applicable UK or European standards.
Customers should refer to the individual product specification for confirmation of the relevant standard.
Safety labels, instructions, certification markings and warnings must not be removed or altered.
Where products are resold, relevant product instructions and safety information should be passed to the end user where required.
14. Product Selection and Suitability
The Customer is responsible for ensuring that the product ordered is suitable for its intended application.
Where we provide recommendations, these are based on the information supplied to us.
The Customer must provide accurate information regarding matters such as:
We cannot accept responsibility for an unsuitable product where our recommendation was based on inaccurate, incomplete or misleading information supplied by the Customer.
15. Safe Use
Products must be used:
Products should be inspected and maintained appropriately.
We are not responsible for damage or loss resulting from misuse, overloading, unauthorised modification, poor maintenance, incorrect storage or use contrary to supplied instructions.
16. Warranty
Products are covered by the warranty stated for the relevant product or by the applicable manufacturer's warranty.
Warranty periods may vary between products.
Warranty does not normally cover:
We may request photographs, serial numbers, batch numbers, proof of purchase or return of the product before assessing a warranty claim.
Where a valid warranty claim is accepted, we may repair, replace or credit the affected product at our discretion.
17. Returns
Goods may only be returned with our prior approval.
Goods which are no longer required or have been incorrectly ordered may be accepted for return at our discretion.
Where a return is accepted:
Any credit will be subject to inspection of the returned goods.
18. Non-Returnable Goods
Unless defective, we do not normally accept returns of:
19. Bespoke and Special Orders
For bespoke or special-order products, the Customer is responsible for checking all specifications, dimensions and drawings before approval.
Once approved, (Usually by way of a signed drawing) we are entitled to manufacture or procure the goods based on that approval.
Changes made after approval may result in additional charges and longer lead times.
Special-order or bespoke products cannot normally be cancelled once manufacture or procurement has begun.
20. Limitation of Liability
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to this, Escalar will not be liable for:
Our total liability arising from an order will, to the extent permitted by law, be limited to the price paid or payable for the goods giving rise to the claim.
21. Force Majeure
We will not be liable for failure or delay caused by events beyond our reasonable control.
These may include:
22. Intellectual Property
All Escalar branding, photographs, product descriptions, drawings, designs, website content and marketing materials remain the property of Escalar or their respective rights holders.
Trade customers may use approved Escalar product images and marketing materials for the legitimate resale of genuine Escalar products, subject to any brand guidelines we issue.
23. Product Safety and Recalls
Customers must cooperate with any product safety notice, corrective action or product recall issued by Escalar or a relevant manufacturer.
Serial numbers, batch numbers and other traceability information must not be removed or altered.
24. Suspension or Termination
We may suspend supply or terminate an order or account where the Customer:
Any outstanding sums will remain payable.
25. Data Protection
We will process personal data in accordance with applicable UK data protection legislation and our Privacy Policy.
26. Third-Party Rights
Unless expressly stated otherwise, no person other than Escalar and the Customer has the right to enforce these Terms.
27. Governing Law
These Terms and any contract between Escalar and the Customer are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction in relation to any dispute.
28. Contact Us
For questions regarding these Terms & Conditions, please contact:
Escalar Access Ltd
Block 8, Grazebrook Industrial Park,
Hulbert Drive, Dudley, West Midlands, DY2 0BE
Last updated: September 2026