Privacy Policy

Privacy Policy

Escalar Access Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, apply for or operate a trade account, purchase products from us, contact us or otherwise do business with Escalar Access Ltd.

1. Who We Are

Escalar Access Ltd
Block 8, Grazebrook Industrial Park, Hulbert Drive

Dudley
DY2 0BE

Email: sales@escalar-access.co.uk
Telephone: 0303 330 1818

Escalar Access Ltd is the data controller responsible for personal information processed in connection with our business.

2. Who This Policy Applies To

Escalar supplies business and trade customers.

Although our customers are businesses, we process personal information relating to individuals including:

• business owners
• directors
• employees
• purchasing contacts
• accounts contacts
• delivery contacts
• prospective customers
• supplier contacts
• website visitors

This Privacy Policy applies to personal information relating to those individuals.

3. Information We May Collect

Depending on how you interact with us, we may collect:

Contact Information

Including:

• name
• job title
• company name
• business address
• email address
• telephone and mobile numbers

Account Information

Including:

• customer account details
• account number
• purchasing history
• quotations
• orders
• invoices
• credit limits
• payment terms
• account communications

Financial and Credit Information

Where appropriate, this may include:

• payment information
• payment history
• credit status
• credit reference information
• bank or payment details where necessary

We do not normally retain complete payment card information where payments are processed through a third-party payment provider.

Order and Delivery Information

Including:

• products ordered
• delivery addresses
• delivery contact details
• proof of delivery
• delivery instructions
• returns and warranty information

Communications

We may retain records of communications with you, including:

• emails
• telephone enquiries
• quotations
• website enquiries
• complaints
• warranty claims
• customer service correspondence

Website Information

When you use our website, certain technical information may be collected, including:

• IP address
• browser type
• device information
• pages visited
• date and time of visits
• referring website
• website usage information
• cookie information

Further information about cookies can be found in our Cookie Policy.

4. How We Collect Your Information

We may collect personal information:

• directly from you
• when your company opens an account with us
• when you place an order
• when you request a quotation
• when you contact us
• through our website
• from another employee or representative of your organisation
• from credit reference or business information providers
• from suppliers and delivery partners
• from publicly available business sources
• from third parties where they are permitted to provide the information to us

5. How We Use Your Information

We may use personal information to:

• open and manage customer accounts
• process quotations and orders
• supply products and services
• arrange deliveries
• issue invoices and process payments
• manage credit facilities
• carry out appropriate credit checks
• respond to enquiries
• provide customer service
• process returns
• manage warranty claims
• investigate complaints
• maintain product and order records
• communicate product or service information
• maintain our business relationships
• improve our products and services
• manage and improve our website
• prevent fraud and protect our business
• establish, exercise or defend legal claims
• meet our legal, regulatory, accounting and tax obligations
• send relevant business marketing communications where permitted by law

6. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process information where it is necessary to enter into or perform a contract.

For example, this may include processing information required to fulfil an order.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Our legitimate interests may include:

• managing customer and supplier relationships
• administering business accounts
• responding to business enquiries
• improving our products and services
• preventing fraud
• recovering debts
• protecting our business
• maintaining business records
• carrying out appropriate business-to-business marketing

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation, including accounting, taxation and regulatory requirements.

Consent

Where consent is required, we will ask for it appropriately.

Where we rely on consent, you may withdraw that consent at any time.

7. Marketing Communications

We may contact existing and prospective business customers with information about Escalar products, services, promotions and business developments where we are permitted to do so.

We will comply with applicable data protection and electronic marketing requirements.

Every marketing communication will provide an appropriate way to opt out of future marketing.

You may ask us to stop sending marketing communications at any time by contacting:

marketing@escalar-access.co.uk

Stopping marketing communications will not prevent us from contacting you about existing orders, accounts, invoices, deliveries, product safety matters or other necessary business communications.

8. Sharing Your Information

We may share personal information where necessary with organisations that help us operate our business.

These may include:

• delivery and logistics companies
• product manufacturers and suppliers
• payment processing providers
• banking providers
• credit reference and business information providers
• credit insurers
• IT service providers
• website hosting providers
• CRM and business software providers
• accounting and finance providers
• marketing service providers
• professional advisers including accountants, solicitors and insurers
• debt recovery providers
• government bodies, regulators or law enforcement authorities where required

We only share personal information where there is a legitimate reason to do so.

Where a third party processes personal information on our behalf, we expect appropriate safeguards to be in place.

9. Credit Checks

Where a business applies for credit facilities, we may carry out appropriate checks to assess creditworthiness.

This may involve information obtained from:

• credit reference agencies
• credit insurers
• publicly available records
• Companies House
• other legitimate business information sources

Information obtained may be used to determine:

• whether credit facilities are offered
• the level of credit available
• payment terms
• whether existing credit facilities should be amended or withdrawn

10. Deliveries

Where necessary to fulfil an order, we may provide delivery companies with information including:

• contact name
• company name
• delivery address
• telephone number
• email address
• delivery instructions

This information should only be used as necessary to complete and manage the delivery.

11. International Transfers

Some service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable protections are in place as required by applicable UK data protection law.

These protections may include recognised adequacy arrangements or appropriate contractual safeguards.

12. How Long We Keep Information

We do not keep personal information for longer than reasonably necessary.

How long information is retained depends on:

• the reason it was collected
• our ongoing relationship with the Customer
• legal and regulatory requirements
• accounting and taxation requirements
• warranty obligations
• product safety and traceability requirements
• potential legal claims

Customer, transaction and accounting records may normally be retained for up to six years or longer where there is a legitimate or legal reason to do so.

Information that is no longer required will be securely deleted, anonymised or otherwise disposed of where appropriate.

13. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access
• accidental loss
• misuse
• alteration
• disclosure
• destruction

Access to personal information is restricted to people and service providers who have an appropriate business need to access it.

14. Cookies

Our website may use cookies and similar technologies.

Cookies can be used for purposes including:

• operating the website
• remembering preferences
• website security
• understanding website usage
• measuring website performance
• marketing and advertising where applicable

Where consent is required for non-essential cookies, visitors will be given an appropriate opportunity to accept or reject them.

For further information, please see our Cookie Policy.

15. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• request access to personal information we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal information
• request restriction of processing
• object to certain types of processing
• request transfer of certain information
• withdraw consent where processing is based on consent
• object to direct marketing

These rights are subject to certain legal conditions and exemptions.

You will not normally be charged for exercising your data protection rights.

We may need to verify your identity before responding to a request.

16. Direct Marketing Rights

You have the right to object to the use of your personal information for direct marketing at any time.

If you ask us to stop marketing to you, we may retain limited information on a suppression list to ensure that your preference continues to be respected.

17. Keeping Your Details Up to Date

Please let us know if your personal information changes so that we can keep our records accurate and up to date.

You can contact us at:

sales@escalar-access.co.uk

18. Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we can investigate.

Contact:

Escalar Access Ltd
Block 8, Grazebrook Industrial Park, Hulbert Drive
Dudley
DY2 0BE

Email: sales@escalar-access.co.uk
Telephone: 0303 330 1818

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

19. Third-Party Websites

Our website may contain links to third-party websites.

Escalar Access Ltd is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• our business
• our website
• the services we use
• legal or regulatory requirements

The latest version will be published on our website with the date it was last updated.

Last updated: October 2026